Support Contracts

Having the latest support contracts could be the difference between success and failure in adding new services. Software Subscriptions help insure your software is current while optimizing operational efficiency and shortening new services introduction time.

These software contracts are most commonly offered separately...

 

Technical Support

Technical assistance is delivered using several communication types such as: phone, email, web databases, discussion groups and in person. Technical support is generally limited to the following uses: problem resolution, bug reporting, documentation clarification and technical guidance. Technical support is also priced in two ways. The first being the hours of availability such as Monday through Friday normal business hours, 24 hours a day / 7 days a week or per case basis. Secondly by the number of incidents allowed or special services offered. Examples would be a limited number of support incidents available in a given year or unlimited support incidents. Special services may include a designated support representative or support advocate working with the manufacturer on your behalf.